Privacy Policy

Who we are

TinTin POS (天天收銀) makes point-of-sale software for restaurants and shops. This policy covers this website, tintinpos.com, and the services we provide from it.

What we collect

From this website, we collect what you type into the contact form: your name, your business name, a phone number, an email address, and your message.

When we run the service for your venue, we also process operational data on the venue's behalf — orders, items, staff actions and payment records created in the course of trading. That data belongs to the venue; we hold it in order to run the service.

If you sign up for the demo, we store the details you give us so we can follow up. The demo pages also record anonymous usage, such as video plays and sign-ups, against a random identifier kept in your browser. We do not record your IP address ourselves.

This website uses Google Analytics to understand how visitors use it — which pages are viewed, roughly where visitors are, and what device and browser they use. Google receives your IP address to estimate your approximate location; under Google Analytics 4 it is not stored. We do not use Google Analytics for advertising, and we do not combine it with anything you type into a form.

Cookies

This site sets two cookies of its own: lang, which remembers the language you chose, and tt_demo, which remembers that you have unlocked the demo (90 days). The demo also keeps a random anonymous id, tt_vid, in your browser storage so we can count demo usage; it is not linked to your identity.

Google Analytics sets the cookies _ga and _ga_JTWECB2CMS, which distinguish one visitor from another for up to two years. You can block them in your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout, and the site will work exactly the same. We run no advertising trackers and no third-party profiling.

How we use information

We use contact details to answer your enquiry and to follow up about the service. We use operational data to run, support and troubleshoot the point-of-sale service for the venue it belongs to. We do not sell information to anyone.

Third parties

This website and its email delivery run on Cloudflare. Google Analytics, provided by Google, measures how this website is used, as described above; Google may process that data outside Australia. Card payments on online shops are handled by Stripe: card details go directly to Stripe and never reach our servers. These providers process data on our behalf under their own terms.

Delivery platforms

Where a venue connects a delivery platform such as Uber Eats, that platform sends us the orders placed on it so they can be prepared in the kitchen and reported alongside the venue's other sales. We receive the order contents, the customer's first name, any delivery or preparation instructions, and an order reference. We send back only order-handling actions — accepting or declining an order, and pausing or resuming the store.

We do not receive customers' payment details from these platforms, and we do not use delivery-platform order information for advertising or for any purpose other than fulfilling and reporting on the order.

Retention and security

We keep contact-form enquiries for as long as they are useful to the conversation. We keep operational data for as long as we run the service for the venue, plus any period the venue asks for or the law requires. Data is held on access-controlled servers and moved over encrypted connections.

Your rights

You can ask what personal information we hold about you, ask us to correct it, and ask us to delete it. We handle personal information in line with the Australian Privacy Principles and will respond within a reasonable time.

Contact

Questions about this policy, or a request about your information, can be sent through the contact form on tintinpos.com, and we will come back to you.